Eric Whipple
Activity overview
Latest activity by Eric Whipple-
Eric Whipple created an article, Add Assignment Types
Introduction WatchMe recordings are almost always attached to related records so it is as easy as possible for Users and admins to find the video and log content they need, from wherever they are l...
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Eric Whipple created an article, Configure User Experience
Configure the Case Page Once again, WatchMe works with any object, but for demonstration purposes, we will use the Case object. First, let's add the "Request WatchMe" button to the actions panel. ...
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Eric Whipple created an article, Set Up Security Elements
Introduction Now that we have completed some of the basic configurations, we need to set up three security elements. This is necessary for WatchMe to be able to execute its some of its more critic...
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Eric Whipple created an article, Welcome to WatchMe
What is WatchMe? WatchMe is a visibility and enablement platform that helps support teams and users work better together, eliminate collaboration delays, and close support Cases in less time. It in...
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Eric Whipple created an article, Install WatchMe Package
Install the Managed Package Beginning is as easy as installing the managed package from the AppExchange or from the installation link provided by the WatchMe team. We recommend installing for Admi...
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Eric Whipple created an article, Safe Practices for Customized Evaluations
Now that we've explored how to implement Transaction Security Policy visibility, it's time to discuss using safe practices. Errors in these processes are somewhat rare but can happen. Knowing how ...
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Eric Whipple created an article, Transaction Security Policy Troubleshooting
If you find that your Transaction Security Policies are not showing up in SightLane, it may be due to a missing or unaligned piece of the configuration. There are several places where a simple ite...
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Eric Whipple created an article, Configure the SightLane Evaluation Flow
The purpose of the configuration flow in a SightLane Policy Event is to determine whether the details of a standard Transaction Security Event are "of interest" to the organization. For instance, ...
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Eric Whipple created an article, Configure Custom Evaluation Flows
In the last article, we learned about the default (overridable) Sightlane Evaluation Flow and how it can help you inspect Transaction Security Policy Events. As mentioned, you are not required to ...
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Eric Whipple created an article, Configure Policy Events
The second step in configuring SightLane for Shield events involves a Custom Metadata Type called a Policy Event. Policy Events specify how SightLane will process incoming Transaction Security Pol...